Recent Posts

Commercial Large Loss: Who to call when it happens to you.

7/24/2017 (Permalink)

It’s a Saturday night and you are enjoying your time off, prepping for another busy work week as a Project Manager working on renovations of a commercial space. Your phone rings, you answer and it’s one of your crew members telling you that a water main broke and all the new construction is currently being flooded with water. This is going to be what the insurance world calls a “Large Loss”. What do you do? This is the unfortunate situation one of our customers found themselves in recently. Thankfully, they knew that SERVPRO of Portland has the qualification and resources necessary to handle a job of that magnitude. SERVPRO of Portland is a Disaster Recovery Team which means we have the capabilities of handling Commercial Property Damages that are expected to exceed the $100,000 threshold. When dealing with these kinds of losses, a mitigation company can face many obstacles. One of those obstacles is figuring out a way to ensure that we provide our customer with the quality service they expect at a price that is fair and charges that are well documented. As a Disaster Recovery Team for SERVPRO, SERVPRO of Portland has access to state of the art software that allows us to bill these sized losses on a Time & Materials basis. What this means for our customers is that they will have the ability to see the documentation for everything that we have charged for. This level of transparency is important for Large Losses as it allows the customer, and the customer’s insurance company, to see exactly what was charged and why it was charged, providing them with the ability to monitor the bill and make sure they are receiving quality service at a fair price. So, if you find yourself in a catastrophic situation like a Large Loss, rest assured that SERVPRO of Portland is ready and prepared to help.

South Portland Businesses-SERVPRO of South Portland is "Here to help!"

6/21/2017 (Permalink)

Emergency Ready Profiles

Any kind of damage-whether it's mold damage, water damage or fire damage-can bring your successful business to a halt and have a negative impact on your company's growth. 

SERVPRO of South Portland is here to help you do everything you can to help minimize the effect a fire, water or mold damage can have on your daily business. One way we can do this is through our Emergency Ready Profile.

Emergency Ready Profiles are our way of helping you be as prepared as possible for if and when disaster strikes.The process is quick and easy for you. Simply set up an appointment with one of our marketing reps to meet with you. They will take the time to walk the property with you and provide you with helpful information such as water shut off's and emergency contacts--all compiled into a handy manual complete with photos. 

Having the right information can make all the difference when disaster strikes, so call SERVPRO of South Portland today at 207-772-5032 and let us help you!

24 Hour Emergency Water Damage Service

11/11/2016 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service Water damage cleanup at a local church.

SERVPRO of South Portland is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 
 207-772-5032

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Portland has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Team Member will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of South Portland

SERVPRO of South Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Volunteering with American Red Cross Home Fire Preparedness Campaign

7/9/2016 (Permalink)

Community Volunteering with American Red Cross Home Fire Preparedness Campaign A group shot before heading out to install smoke alarms in the Riverton area in Portland.

On July 9, 2016 our Franchise owner Jared Lamey, and employees Holly Merrill and Kelly Overlock and Kelly’s daughter Taylor volunteered their time to the American Red Cross of Maine for the Home Fire Preparedness event in Portland.  They along with 30 other volunteers and the Portland Fire Department installed smoke detectors in the Riverton neighborhood in Portland. The purpose of the Home Fire Preparedness Campaign is to encourage homeowners to check or install working smoke alarms in their homes. The volunteers also helped develop an emergency escape plan for the homeowners. This five-year initiative to help reduce deaths and injuries from home fires by 25 percent. Our SERVPRO team visited several homes during the day and installed 30 smoke detectors that day.


When fire strikes, you have about two minutes to escape a burning building. Make sure your home is equipped with a working smoke detector reduces the chance of you dying in a fire by nearly half.  Having a family escape plan ensures you and your family will know what to do and where to meet once outside.

Visit redcross.org/homefires for more information or to schedule your free home fire safety visit. 

Document Freeze Drying

6/24/2016 (Permalink)

Fire and water damages can be a nightmare to deal with when they happen for multiple reasons. One aspect that is often overlooked at first is how to save important or sentimental documents after they have been drenched in water. SERVPRO of Portland has the capability to take those documents and limit the amount of permanent damage through a procedure called Document Freeze Drying. Document Freeze Drying is a process in which we take the wet documents and immediately freeze them to prevent further damage, next we ship them in a climate controlled environment to our corporate headquarters where they will be stored in a freezer until they are placed in SERVPRO’s Document Freeze Drying Vacuum Chamber. The chamber uses a process called sublimation to evaporate the frozen water off the documents without allowing the water to go through the liquid phase. This is done by controlling the temperature in a vacuum—changing the melting and boiling points of water. This allows for the documents to be dried without allowing the liquid water to cause further damage. This can be beneficial to both our commercial and residential customers. On the commercial end, we have the abilities and necessary requirements to handle a large quantity of sensitive documents while adhering to proper chain of custody, HIPPA requirements and privacy standards. On the residential end, we have the abilities to handle smaller amounts of sentimental documents and photos that could be priceless and irreplaceable. So no matter what size disaster, SERVPRO of Portland is here to help you!

Large Loss

6/14/2016 (Permalink)

Commercial Large Loss Our mobile command unit in use during a water damage we responded to this spring. The water damage occurred at a large building during it's renovation

It’s a Saturday night and you are enjoying your time off, prepping for another busy work week as a Project Manager working on renovations of a commercial space. Your phone rings, you answer and it’s one of your crew members telling you that a water main broke and all the new construction is currently being flooded with water. This is going to be what the insurance world calls a “Large Loss”. What do you do? This is the unfortunate situation one of our customers found themselves in recently. Thankfully, they knew that SERVPRO of Portland has the qualification and resources necessary to handle a job of that magnitude. SERVPRO of Portland is a Disaster Recovery Team which means we have the capabilities of handling Commercial Property Damages that are expected to exceed the $100,000 threshold. When dealing with these kinds of losses, a mitigation company can face many obstacles. One of those obstacles is figuring out a way to ensure that we provide our customer with the quality service they expect at a price that is fair and charges that are well documented. As a Disaster Recovery Team for SERVPRO, SERVPRO of Portland has access to state of the art software that allows us to bill these sized losses on a Time & Materials basis. What this means for our customers is that they will have the ability to see the documentation for everything that we have charged for. This level of transparency is important for Large Losses as it allows the customer, and the customer’s insurance company, to see exactly what was charged and why it was charged, providing them with the ability to monitor the bill and make sure they are receiving quality service at a fair price. So, if you find yourself in a catastrophic situation like a Large Loss, rest assured that SERVPRO of Portland is ready and prepared to help

Meet our SERVPRO Contractor

6/7/2016 (Permalink)

When you have been the victim of property damage, whether it is fire damage, water damage or even bio-hazard cleaning, trying to coordinate all the service providers can seem like a daunting task. We understand how stressful these situations can be here at SERVPRO of Portland and are here to help! A few months ago we hired a contractor who has been able to provide our customers with structural repairs following the demo needed to make the structure safe again. Jim is a reliable and honest contractor who owned and operated his construction company for 16 years before joining our team.  Adding Jim Francoeur to our SERVPRO Team has allowed us to provide our customers with a contractor, eliminating one of the service providers they would have to coordinate with, as well as adding a service we had not previously offered. We are excited for the opportunity to make a stressful situation go as smoothly as possible for all of our customers and get you back to "Like It Never Even Happened!" 

CE Classes

5/18/2016 (Permalink)

General CE Classes A great turn out for our Ethics class at the Woodlands in Falmouth.

At SERVPRO we feel education is vital to professional growth. To show our support to fellow colleagues in the insurance and real estate industry we offer free CE classes. All classes are approved by the Maine Bureau of Insurance and the Maine Real Estate Commission.

We can schedule an in house class with 6 or more attendees. To book a class contact our office at 207-772-5032 and ask to speak with Holly.

Classes that we offer for the insurance industry:

Biohazard Cleanup, Ethics, Mitigation Awareness & Response, Restoring Contaminated Buildings, Understanding Mold in the Restoration Industry, Restorative Drying for Water Damage, Understanding the Restoration Industry- Property Fire Damage

For the Real Estate Professionals we offer a mold class. Understanding Mold in the Restoration Industry